The desktop interface may change during testing. Use sample data before applying a new workflow to a customer project.
01 · Confirm the environment
Check Windows 11 x64, WSL2 virtualization, SSD free space, RAM, and the app version.
02 · Inspect the dataset
Look for missing GPS, corrupt photos, unsupported inputs, and control coordinate errors.
03 · Read stage details
Use processing diagnostics to identify the stage and error. Restart or resume only after checking the reported condition.
04 · Contact support
Open a portal ticket with the app version, dataset ID, stage, and a short description. Do not attach raw imagery or sensitive coordinates to a general ticket.