Guides
Learn import, processing, map layers, annotations, measurements, reporting, exporting, backups, licensing, and troubleshooting.
Browse guides →We can help you move forward
Find a guide, check requirements, or follow your ticket in the customer portal.
Customer tickets
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Open customer portal →Before contacting support
Include the app version, a short description, and the stage where the issue occurred. Do not send imagery or raw logs unless support requests them through an approved channel.
Photo dots missing?
The Drone Photos layer needs valid image positions and may take a moment to load. Check the layer count and source GPS metadata before treating an empty map as missing imagery.
Inspect map layers →Annotation not appearing?
Save the observation, reopen the relevant photograph or map location, and verify that the annotation is present. Include the dataset ID and app version in a ticket if the result differs.
Read annotation steps →Processing stopped?
Review the current stage, resource warnings, and diagnostics. A restart may resume safe completed work; report the exact stage and error without sending confidential source files.
Troubleshoot processing →